Frequently Asked Questions (FAQ)

What are your product quality standards?

Our goal is to provide high quality products using hand-selected quality ingredients.  Each product is uniquely labeled with all ingredients. If you have any questions about any specific ingredient, please do not hesitate to request additional information.  Our soaps contain undiluted, hand-milked, raw goat milk from our own herd to ensure each bar retains the full benefits.  Custom batch production is available on request.  We test all of our products on family and dear friends, not animals.

Our products DO NOT CONTAIN: artificial colorants,  detergents, gluten, fragrances,  phthalates, parabens,  petroleum,  preservatives, SLS, or sulfates.

Do your soaps contain Lye?

The short answer is NO.  However, you cannot make soap without using lye.  During the chemical process of saponification, the lye is transformed and no longer remains in the finished product.   For more information on the definition of soap and the use of lye, please visit the FDA's FAQ on Soaps .

Do you provide customized products or ingredients?

YES!  We would be happy to provide customized soap ingredient batches, sizes, blended oil scents, custom labels with a special message or logo, and wrapping.  Customized products are great for lodging facilities, wedding favors, shower gifts, and bachelor/bachlorette party gifts.   Contact us with your needs for a custom quote!

Do you have customer service?

Of course! If you have any questions or concerns about our products, please   contact us us and we will work to answer any questions and solve any problems should they arise.  We strive for 100% customer satisfaction.

What is your return policy?

Thank you for shopping at with Bare Ash. If you are not 100% satisfied with our products, please contact us immediately so we can  resolve your concern.   We will accept returns in original packaging, with proof of purchase within 14-days of the original purchase.  Shipping costs and custom orders are non-refundable.

Do you sell Wholesale?

If you would like to become a Bare Ash Stockist, our products are available for wholesale.  For terms and conditions, please Contact Us for more information.

This is a demo store for testing purposes — no orders shall be fulfilled. Dismiss