Frequently Asked Questions (FAQ)

What are your product quality standards?

Our goal is to provide high quality products using hand-selected quality ingredients.  Each product is uniquely labeled with all ingredients. Our goat milk soaps contain undiluted goat milk (never powdered) to ensure each bar retains the full benefits.  We test all of our products on family and dear friends, not animals.   Our products are packaged with safety in mind, so most body product packaging will come sealed in tamper-proof packaging for your peace of mind.

Our products DO NOT CONTAIN: artificial colorants,  detergents, gluten, fragrances, parabens,  petroleum, phthalates,  preservatives, or SLS.  Our soap, body and hair products do not contain soy, but our clean-burning, wooden wick candles are made with 100% soy wax.  We only use essential oils and organic botanicals to scent our products- never any fragrances or perfumes.

Why Goat Milk Soap?

  • Goat milk contains naturally occurring vitamins, minerals, and alpha hydroxy acids, specifically lactic acid, which is a natural humectant and works to slough away dead skin and residues while retaining and preserving moisture.
  • Each bar of bareASH soap contains AT LEAST 1 oz. of Goat Milk
  • bareASH soap contains the naturally produced glycerin, often extracted in commercially produced soap, which provides greater hydration and moisture for your skin.

What are your shipping policies ?

We offer FREE domestic shipping for all retail orders over $50*  For orders under $50, we offer a flat-rate shipping fee of $5.99.  *United States, including Alaska, Hawaii and Puerto Rico.  For shipping to other areas, please contact us directly for a custom shipping quote.

Most orders will ship via USPS Priority Mail including Tracking and Insurance (up to $50).  When your package is processed for shipment, you will receive an email containing the shipping tracking number.

Please allow 24-48 hours to process, package, and ship your order!   If you have ordered an item on back order, please allow up to 2 weeks to process, package, and ship your order!  Thank you for your patience in understanding that each product is 100% hand-made and packaged with love!  If at any time we anticipate a delay greater than our goals above, we will kindly let you know as soon as possible!  Feel free to email us in advance of your order for any specific questions regarding back-ordered items for a real-time estimate.

** If you are purchasing your order as a gift, please let us know in the checkout notes, as we would be happy to include a short custom card with a personalized note to your giftee, and will not include an invoice with costs for gift purchases for your peace of mind!  (If you want a custom card, please include To:, From:, and a special note!)

Do your soaps contain Lye?

The short answer is NO.  However, you cannot make soap without using lye.  During the chemical process of saponification, the lye is transformed and no longer remains in the finished product.   For more information on the definition of soap and the use of lye, please visit the FDA's FAQ on Soaps .

soap / sōp/ noun
1. a substance used with water for washing and cleaning, made of a compound of natural oils or fats with an alkali (such as lye)

Do you have customer service?

Of course! If you have any questions or concerns about our products, please contact us us and we will work to answer any questions and solve any problems should they arise.  We strive for 100% customer satisfaction.

What is your return policy?

If you are not 100% satisfied with our products, please Contact Us immediately so we can resolve your concern.   We will accept returns in original condition and packaging, with proof of purchase within 14-days of the original purchase.  Shipping costs and custom orders are non-refundable.

Do you sell Wholesale?

Yes! If you would like to become a bareASH Stockist, our products are available for wholesale.  For wholesale terms and conditions, please Contact Us directly for more information.

What are your Terms & Conditions and Privacy Policy ?

You can view here:  Terms & Conditions and Privacy Policy